FAQ

1. What products does Lushira sell?

Lushira specialises exclusively in women’s shoes and sandals. Our collection is carefully curated to offer stylish, comfortable footwear for everyday wear and special occasions.


2. Do you offer free shipping?

Yes, we offer free shipping on all orders within the UK. No minimum spend required.


3. What is the delivery time?

Orders are typically delivered within 4–10 working days.
Please note that delivery times may vary slightly during busy periods or due to external factors beyond our control.


4. Can I track my order?

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery.


5. What payment methods do you accept?

We accept a range of secure payment methods, including major credit and debit cards, Apple Pay, and Google Pay. All payments are processed safely and securely.


6. In which currency are prices shown?

All prices on our website are listed and charged in British Pounds (GBP).


7. What is your return policy?

You can return your order within 30 days of receiving it, provided the items are unused, unworn, and in their original condition.


8. Who covers the return costs?

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.


9. How do I start a return?

To start a return, please contact our customer support team with your order number and reason for return. We will guide you through the process.


10. How can I contact customer support?

Our customer support team is available during the following hours:

  • Monday – Friday: 8:00 a.m. – 8:00 p.m.
  • Saturday - Sunday: 8:00 a.m. - 4:00 p.m.

We always strive to respond to all enquiries within 24 hours.


11. What if I need help choosing the right size or product?

If you need advice on sizing or choosing the right product, feel free to reach out to our support team, we’re happy to help.

 

Business Information

Contact Information

Business hours
Monday - Friday: 8:00 a.m. - 8:00 p.m.
Saturday - Sunday: 8:00 a.m. - 4:00 p.m.
We always strive to respond within 24 hours.